Who are we?

We are a small team of book nerds based in the UK who are passionate about bringing you the very best and bizarre in horror fiction. Founded by Matt Holland of The Broken Binding and genre comms specialist Jamie-Lee Nardone, we operate as both a bookseller and publisher. 

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Where do you dispatch to?

We deliver within the UK, to Europe and Internationally.

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Where do you dispatch from?

We deliver from the UK.

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How much is delivery?

Prices vary on customer location and tracking options.

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What is the turnaround once my order has been dispatched?

Within the UK we use Domestic Tracked 48 Hour Postage. Please allow up to 3 working days for delivery from shipment date.

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For Europe and the rest of the World we use International Tracked Postage. Please allow 10-14 working days for delivery from shipment date.

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Will you update me once my item has dispatched?

Yes! Once your item has been shipped and a tracking number is generated you will receive email notification.

 

When do you dispatch?

We aim to dispatch the first batch of orders for each title within a month of the UK publication date. Further dispatches from orders made after the publication date are sent at regular intervals from our warehouse.

 

Dispatch delays

Due to the nature of production we are subject to occasional delays and it is not always possible to confirm dispatch dates ahead of time. As a small business we rely on various partners to fulfil our orders and therefore our titles take quite the journey to reach you. We will inform you once your order has shipped. 

 

How do you ship?

All items are shipped in individual recyclable boxes, wrapped in reuseable/recyclable material.

 

What is your refund and return policy?

We are happy to refund orders requested prior to dispatch. If a refund is requested after dispatch or a customer would like to return their order to us please contact us stating your order number, name and address. Customers must correspond with us prior to returning the item and returns must be sent back to us within 14 days of delivery. Once received we can process your refund.

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What is your replacement policy?

We are happy to replace books that fulfil our damage criteria. Please contact us with your order number, name and address along with photographic evidence of damage and any further details.

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Can customers request the book number they receive? Can we tell customers what book number has been allocated?

Due to our logistics, we are unable to allocate book numbers, nor provide advance information on the book number you will receive. 

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When do you operate?

Customer Services operate Monday to Friday (not including Bank Holidays). Due to time zones our hours can appear ad hoc but we will always respond as soon as we can.

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Submission guidelines for our publisher

We are currently open to agented submissions ONLY for 2027 publication onwards and awesome backlist titles that may have been overlooked and are in need of a new home. Please contact Jamie-Lee Nardone via email jamie@blackcrowbooks.co.uk

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How can I contact you with general enquires?

Please email us at hello@blackcrowbooks.co.uk