top of page

FAQs

Where do you dispatch to?

We deliver within the UK, to Europe and Internationally.

Where do you dispatch from?

We deliver from the UK.

How much is delivery?

Prices vary on customer location and tracking options.

What is the turnaround once my order has been dispatched?

Within the UK we use Domestic Tracked 48 Hour Postage. Please allow up to 3 working days for delivery from shipment date.

For Europe and the rest of the world we use International Tracked Postage. Please allow 10-14 working days for delivery from shipment date.

Will you update me once my item has dispatched?

Yes! Once your item has been shipped and a tracking number is generated you will receive email notification.

When do you dispatch?

The first dispatch for each title is sent around the UK publication date. Further dispatches from orders made after the publication date are sent at regular intervals from our warehouse. You will receive an email notification to update you on this, along with a tracking number.

What is your refund and return policy?

We are happy to refund orders requested prior to dispatch. If a refund is requested after dispatch or a customer would like to return their order to us please contact us stating your order number, name and address. Customers must correspond with us prior to returning the item and returns must be sent back to us within 14 days of delivery. Once received we can process your refund.

What is your replacement policy?

We are happy to replace books that fulfil our damage criteria. Please contact us with your order number, name and address along with photographic evidence of damage and any further details.

When do you operate?

Customer Services operate Monday to Friday. Due to time zones our hours can appear ad hoc but we will always respond as soon as we can

How can I contact you?

Please email us at hello@blackcrowbooks.co.uk

​

GOT A QUESTION?

Tell us what you're looking for and one of our team will get back to you.

  • twitter
  • instagram

Thanks for submitting!

bottom of page